A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs?

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Question

A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs?

All open cases by priority

All cases by customer

All open cases by channel

All cases closed month-to-date

anonymous · Accepted Answer

Correct Solution - ace