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If you have not received the product, or the product is not as mentioned that you have purchased from us, you can claim your refund for the product. You are eligible for a full reimbursement within 2 calendar days of your purchase. After the 48-hour period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first 2 days after their purchase to verify the product. If you have any additional questions or would like to request a refund, feel free to contact us at admin@prepflix.in.