SOLVED: A customer care/ call centre of any company essentially is either a group of ... - Prepflix

A customer care/ call centre of any company essentially is either a group of automated tools or group of people who follow a particular process to deliver service to their customers. The very definition of a customer care makes it eligible to be a function. Which function of ITIL does a customer care resembles the MOST?

IT Operations Management

Service Desk

Application Management

Technical Management

Verified Answer

Correct Option - b

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