Exams Questions
Exams Questions

A customer care/ call centre of any company essentially is either a group of automated tools or group of people who follow a particular process to deliver service to their customers. The very definition of a customer care makes it eligible to be a function. Which function of ITIL does a customer care resembles the MOST?

IT Operations Management
Service Desk
Application Management
Technical Management
Verified Answer
Correct Option - b

To get all Infosys Certified ITIL 2011 Service Desk and Incident Management Associate Exam questions Join Group https://bit.ly/infy_premium_group

Home / All Vendors / Infosys Lex / Infosys Certified ITIL 2011 Service Desk and Incident Management Associate /
Question

We're passionate about offering best placement materials and courses!! A one stop place for Placement Materials. We daily post Offcampus updates and Placement Materials.

Important Links

Privacy Policy
Refund Policy
Terms & Conditions
About Us
Contact Us

Qtr No. 213, New Town Yehlanka Indore 454775

admin@prepflix.in