A customer complaints processing operation needs to be automated. It consists of reading unstructured complaint mails from the customer and processing it based upon the type & category of the complaint. Also, there is no fixed defined way of processing the complaint.
Which of the following attributes of the given process makes it unsuitable for RPA?

Question

A customer complaints processing operation needs to be automated. It consists of reading unstructured complaint mails from the customer and processing it based upon the type & category of the complaint. Also, there is no fixed defined way of processing the complaint.

Which of the following attributes of the given process makes it unsuitable for RPA?

anonymous · Accepted Answer

Correct Solution -

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