Qtr No. 213, New Town Yehlanka Indore 454775
ABC customer has Amazon Connect Contact Center and ServiceNow as Ticketing Application and is looking to improve Customer experience and reduce time to service the Custommers when they reach out to the Contact Center. What would you propose?
Have agents access ServiceNow Application and search ticket status manually when Customer calls reach the agent.
Provide personalized and proactive Ticketing Status and alerts using Amazon Connect Contact Flow and AWS Lambda integration with ServiceNow APIs
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Qtr No. 213, New Town Yehlanka Indore 454775
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