Qtr No. 213, New Town Yehlanka Indore 454775
ABC Customer has Genesys Cloud Contact Center and a home grown custom agent desktop with Genesys Softphone embedded within it .No changes or production releases has taken place in the last few months.However,at times, agents are facing issues while working on the desktop UI and are not able to get control of the Softphone buttons or other parts of the webpage. What could be the potential cause that you will analyse?
Check for Genesys Agent Configuration issues
Analyse if there are any possible coding errors in webpage that is causing the web page to hang or freeze at times
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Qtr No. 213, New Town Yehlanka Indore 454775
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