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Business users have requested that the Administrator allow agents to view a list of cases in the console while agents work through their cases. This will allow agents to identify urgent cases that need to be worked on. How should this be accomplished?
Build a custom Visualforce page with the list view and assign it to the console sidebar
Recommend opening the case list view in a seperate browser tab and use the window alongside the case view
Enable the list to be pinned in the console, this allows users to view the list alongside the case view in the console
Configure the case list under custom console components so users can view the list view along with the case view
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