SOLVED: Cient ABC wants to improve IVR Customer Experience by providing a Conversational ...

Cient ABC wants to improve IVR Customer Experience by providing a Conversational IVR for their Amazon Connect Contact Center? What will you propose?

Build Amazon Lex bots and integrate with Amazon Connect Contact flows

Build Nuance directed dialog Flow and inegrate with Amazon Connect Contact Flow.

Verified Answer

Correct Option - a

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