Client ABC has a On-Premise Traditional IVR with basic DTMF Menu based features and is looking building a Convesational IVR using NLU. What would you propose in your solution design?

Integrate IVR with Nuance Engine and use standard vocabulary rule based Grammars

Integrate IVR with ASR Seech Engine like Nuance and send transcribed text to VoiceBot over HTTP/REST

Enhance the Traditional IVR call flow to provide Convesational IVR and no integration required with 3rd party ASR or Voice Bots

Verified Answer
Correct Option - b

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