Client ABC has a primitive Contact Center and is looking to move to a Genesys Cloud based Contact Center. He is looking for features for providing NLU based Conversational IVR and also wants to optimize agent staffing. What Genesys components/tools will you use to customize your solution for providing these features?

Genesys Genesys in-built TTS, ASR/NLU integrated with LEX

Genesys WFM

Genesys EMAIL

Genesys IVR Architect Flow

Question

Client ABC has a primitive Contact Center and is looking to move to a Genesys Cloud based Contact Center. He is looking for features for providing NLU based Conversational IVR and also wants to optimize agent staffing. What Genesys components/tools will you use to customize your solution for providing these features?

Genesys Genesys in-built TTS, ASR/NLU integrated with LEX

Genesys WFM

Genesys EMAIL

Genesys IVR Architect Flow

anonymous · Accepted Answer

Correct Solution - abd