Qtr No. 213, New Town Yehlanka Indore 454775
Client ABC has a primitive Contact Center and is looking to move to a Genesys Cloud based Contact Center. He is looking for features for providing NLU based Conversational IVR and also wants to optimize agent staffing. What Genesys components/tools will you use to customize your solution for providing these features?
Genesys Genesys in-built TTS, ASR/NLU integrated with LEX
Genesys WFM
Genesys EMAIL
Genesys IVR Architect Flow
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Qtr No. 213, New Town Yehlanka Indore 454775
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