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Global Shipments has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?
First time fix rate: The percentage of on-site service requests resolved on the first visit.
Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
Average time to repair: The average time required to repair or install as asset.
Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
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