SOLVED: How can a Service Agent collaborate with experts when working on Cases in SAP Se ...

How can a Service Agent collaborate with experts when working on Cases in SAP Service Cloud Version 2? There are two correct answers.

Share a workspace from SAP Service Cloud Version 2

Use MS Teams from the Case work list page

Share a workspace via MS Teams from the Case object overview facet

Use the Customer Hub screen

Verified Answer

Correct Option - bc

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