Possible challenges to Incident Management process are 1) Convince staff that all Incidents must be logged 2) Availibilty of information about Problems and Known Errors, Workarounds

1 only
2 only
Both of the above
None of the above
Verified Answer
Correct Option - c

To get all Infosys Certified ITIL 2011 Service Desk and Incident Management Associate Exam questions Join Group https://bit.ly/infy_premium_group

We're passionate about offering best placement materials and courses!! A one stop place for Placement Materials. We daily post Offcampus updates and Placement Materials.

Qtr No. 213, New Town Yehlanka Indore 454775

admin@prepflix.in