Ramesh has purchased a “8Mbps 1GB” internet plan from Airsell. However, he feels he is getting less than 2Mbps and is unable to watch UTube videos. He raises a complaint with Airsell which does certain tests to find the problem and fix it. This is an example of Airsell having done ____:

Service Fulfilment

Service Assurance

Service Performance management

Customer Relationship Management

Verified Answer
Correct Option - b

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