SOLVED: Which of the following statements about Computer Telephony Integration (CTI) are ...

Which of the following statements about Computer Telephony Integration (CTI) are correct? There are two correct answers.

You need a mail server for the CTI provider

Agents serve customers using the CTI integration via the Agent Desktop

SAP Service Cloud Version 2 has native CTI

Live Activity Center replaces Agent Desktop

Verified Answer

Correct Option - be

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