SOLVED: Which one of the following represents the BEST course of action to take when ...

Which one of the following represents the BEST course of action to take when a problem workaround is found?

The problem record is closed

The problem record remains open and details of the workaround are documented within it

The problem record remains open and details of the workaround are documented on all related incident records

The problem record is closed and details of the workaround are documented in a request for change(RFC)

Verified Answer

Correct Option - b

To get all Infosys Certified Problem and Change Management Associate Exam questions Join Telegram Group https://rebrand.ly/lex-telegram-236dee